OhPolly.com

Tela rica, cambio fácil

Me sentí contenta con el acabado y el color. La talla no calzó y el cambio por crédito fue rápido. Quedé satisfecha, ojo con medir bien.

I had a frustrating

I had a frustrating experience with Oh Polly's customer service. My husband has ordered from them before without any issues, so I decided to place an order myself, given their reputation for quality. Everything seemed fine until I received a notification that my package was delivered, complete with photos. Yet, when I checked, there was no package to be found. I reached out to Oh Polly with my details, and they started an investigation. The outcome? They claimed the package was delivered and refused to offer a refund or replacement. It's baffling how a package can be marked delivered but isn't actually there. I'm left without my order and no resolution. I'm planning to contact my credit card company to dispute this. Oh Polly, please improve your customer service and delivery process.

I had a bit

I had a bit of a mess with my Oh Polly order, and it's been quite frustrating. I picked ASDA as the collection point, thinking it’d be convenient since it's open daily. But somehow, the delivery company couldn't get my package there, and it went back to Oh Polly. I reached out to sort it out, hoping they'd send it back quickly. Instead, Abbie from customer service cancelled my order entirely because they couldn’t guarantee next-day delivery. I never asked for a cancellation, and now the items I wanted are gone or pricier. It feels like I’m the one paying for something that wasn’t my fault. I expected better, especially as a repeat customer, and I'm not sure I'll be ordering from them again.

I had an experience

I had an experience with Oh Polly that left me scratching my head. I wanted to exchange an item, but their system blocked it because stock was low. They said it was to avoid double-selling, which I get, but why not let existing customers secure an exchange? I was told to just buy it again before it sold out. That seems unfair, right? I already bought it once! They offered me a refund and to cover the price difference if I repurchased, but that doesn’t guarantee I get the item. I might end up without it or with the wrong size. Their policy seems to favor new sales over loyal customers needing an exchange. It feels like they’re missing the point.

I bought two dresses for

I bought two dresses for my daughter, super excited, you know? But they didn't fit. So, I sent them back just like they asked, all packaged up. But then, they told me they didn’t get the dresses—said I sent them random stuff instead. Seriously? No refund, nothing. I was really counting on that money back. I’ve now seen loads of other reviews where people faced the same issue. It's frustrating. Just a heads-up, unless you're completely sure you'll keep what you buy, maybe think twice about ordering from here. It's turned into a bit of a hassle, and honestly, who needs that stress?

I feel so let down

I feel so let down by Oh Polly's customer service. It's my third time reaching out to both Oh Polly and Evri for the same problem. I made a mistake with my postcode when I ordered but quickly gave them the right one (SW1P 3DR). They said they'd fix it, but my parcel still got sent to SW19 3DR. I've told them so many times that I don't live there! This dress was for my engagement, and it's still not here. It's so frustrating, especially since there's no phone support, and the chat takes ages. After being told it was sorted, I really expected more. This whole mess has been so stressful and disappointing, and I'm losing faith in their customer service.

I bought a dress

I bought a dress online, and let me tell you, it was spot on! It looked just like the one on the model, and the fit was absolutely perfect. Seriously, I couldn't have asked for a better match. But here's the thing that got me a bit frustrated: the price. Just when I was about to check out, it suddenly jumped up. I mean, who likes that kind of surprise, right? It would be so much better if they just listed the exact prices upfront. I love the dress, but I’d appreciate a heads-up about any extra costs. Still, it’s a great dress and I’m happy with my purchase, just wish the pricing was clearer.

I was really looking forward

I was really looking forward to getting my new outfit, especially since I've bought the dress version twice before and loved it. But, this time, things didn't go as planned. When my order finally arrived, I was eager to open it, expecting the same great experience. Instead, I found a big letdown—a piece that looked like it had been worn before, complete with makeup stains. It's kinda frustrating, especially since I've had such good experiences with Oh Polly before. I just didn't expect to get something that seemed used. It really put a damper on the joy of getting my package. I hope they sort out their quality checks, 'cause this was not cool.

I had an experience

I had an experience with Oh Polly that left me really impressed. Their clothes are just amazing, both in terms of design and quality. You can tell they put a lot of effort into making everything look perfect and feel luxurious. But what really stood out to me was their customer service. I had an order that got lost during shipping, and I was quite worried about it. However, their team was absolutely fantastic. They were so dedicated and went the extra mile to make sure I got a replacement quickly. It's rare to find a brand that genuinely cares about its customers like this. Highly recommend them if you're looking for stylish outfits and a company that truly values you!

Went shopping for a wedding

Went shopping for a wedding outfit for my daughter and stumbled upon this stunning dress. I was a bit skeptical at first, thinking it might not work for her, but wow, was I wrong. The dress fits her perfectly, like it was made just for her. She was unsure initially, but now she's head over heels about it. The color and fabric are just beautiful, and it even came with these matching mini shorts for that extra touch of modesty. It’s such a relief to find something she loves and feels comfortable in. Now she's all excited for the big day, and I couldn’t be happier with this purchase.

Ordered something on 26/6/26, thinking

Ordered something on 26/6/26, thinking it'd be here soon. Fast forward to 30/7/26, and still nothing. It's been over a month, and I'm just left hanging. I reached out to ask for a refund since, you know, I've been waiting forever. But instead of getting my money back, they just sent me the same tracking number I already had. What am I supposed to do with that? It's like they’re not even listening. I mean, I paid 96 euros, which isn’t pocket change, for this package, and now I'm just frustrated. It’s a big letdown, and I'm not sure if I'll order from them again.

I ordered a dress,

I ordered a dress, and let me tell you, it was quite the experience. I usually wear a size 12, but because of my bigger bust, it was suggested to size up to a 14. Big mistake! The dress turned out to be way too big around my waist and hips, and now I have to get it altered. I really should've trusted my gut and gone with the size 12. The fabric's stretchy enough that it would have fit my chest just fine. Ordering and shipping were smooth, though, so no complaints there. Just wish I didn't have to go through the hassle of tailoring. Lesson learned for next time, trust your instincts!

I had this dress that

I had this dress that wasn’t quite right, you know? A little issue with it. So, I reached out to customer service, kinda expecting the usual hassle, but nope! They were on it in no time, sorting things out like pros. No endless emails or waiting around. Just quick, helpful folks who really cared. Made me feel like I was in good hands. Honestly, it’s this kind of service that keeps me coming back. Plus, everything I’ve bought from them so far has been top-notch. It's like they really know what they're doing, both in quality and service. Just makes shopping there a breeze!

I had an experience that

I had an experience that truly stood out with Bailey and Lauren from customer service. I was thrilled with my capri jumpsuit, but after the first wash, the color bled despite carefully following the care instructions. I sent them photos and the batch number, and to my surprise, a replacement was sorted out within two days. It's not often you encounter such swift and genuine service. Their emails were full of kindness, and I felt valued as a customer. It's rare to find such dedication nowadays. Big shoutout to Bailey and Lauren for being awesome! They definitely deserve a 10/10 for their amazing efforts.

I bought something online

I bought something online and thought I hit the jackpot with free shipping as a new customer. But guess what? Turns out, the free shipping deal only applies to local customers, which I totally missed in the fine print. I feel a bit tricked, to be honest. Plus, the item I ordered was too small. I was really excited when I ordered it, but now I'm stuck with something I can't use without extra shipping costs. It's frustrating because I thought I was getting a great deal. Next time, I’ll definitely read all the details more carefully. Lesson learned, but it still stings a bit.

You know, dealing with refunds

You know, dealing with refunds can be a real pain sometimes, right? But this one time, I reached out to Oh Polly's customer service, and let me tell you, it was surprisingly smooth. Kasia, the rep who helped me, really knew her stuff. She listened to my problem about the refund and got it sorted out faster than I expected. It's not every day you find a customer service team that genuinely cares and delivers like they do. Every time I have a question or issue, they're on it, making sure things are right. It's just nice knowing there's a team that actually makes the effort to help, you know? Definitely makes me keep coming back.

I had an interesting

I had an interesting experience with Oh Polly. I had ordered a dress for an upcoming event, and when the package arrived, it was the wrong item. Not gonna lie, I was a bit stressed. But then Kasia from their customer service team stepped in. She was super helpful and kind, and immediately took charge of the situation. Without any hassle, she arranged for the correct dress to be sent out to me right away. It was such a relief knowing they were on top of it. Thanks to Kasia’s quick response, I got the right dress just in time for my event. With service like that, I’m definitely sticking with Oh Polly for my future shopping needs!

I ordered a dress online

I ordered a dress online and it was supposed to be delivered ages ago. Imagine my surprise when I found out it was just dumped outside my workplace, in the middle of a crowded carpark. No one knocked or even bothered to get a signature. I even have a picture showing it left in the open. Now, they’re refusing to refund me unless I jump through a million hoops. They had me print and sign forms, scan them, and even get a police report. After doing all that, still no refund. So much hassle, and I didn't even get the dress in time for the event I needed it for. Definitely not ordering from them again.

I had quite the

I had quite the experience with Oh Polly, and let me tell you, their customer service is something else. It's like they just get it, you know? I had a little issue with my order, nothing major, but enough to need a hand. I reached out, not really expecting much, but wow, was I wrong! They were super quick to reply and genuinely seemed eager to sort things out. It's refreshing to find a company where the staff actually care about fixing issues. It didn't take long at all before everything was straightened out. If you ever run into a hiccup with your order, you can count on them to have your back.

I placed an order

I placed an order for six items totaling £103, but when the package arrived, three items worth £69 were missing. The package was completely sealed, so it wasn't like someone tampered with it. I reached out to the company thinking it might be a simple oversight, but they insisted everything was packed correctly. It's so frustrating when a company won’t own up to their mistakes. I’ve never experienced such poor service before, and it feels like they don't care about their customers at all. If you're considering ordering from here, think twice. It’s not worth the hassle and disappointment. Just a really bad experience overall.

I had this dress ordered

I had this dress ordered for graduation, right? But, turns out, I had to send it back and I was already past the return deadline. I was kind of stressed about it, to be honest. Then, Stephanie from Customer Services comes into the picture. She was super understanding and took the time to help me sort it all out. It felt like she genuinely cared about my situation, which isn't something you see every day. She managed to work some magic and got everything sorted out for me, even though I was late. Really made me feel valued as a customer. It's rare to find such dedication nowadays. Thanks to her, I left with a smile.

I had a pretty

I had a pretty frustrating experience with Oh Polly that I just had to share. I paid for Express Delivery thinking my package would arrive on Saturday, but here we are on Monday, and it's still not here. I honestly don't understand why they offer a service they can't deliver on. And trying to get in touch with someone? Forget it. It feels like I'm stuck talking to a chatbot that just doesn't get it. Adding to the confusion, I received emails saying the courier tried to deliver my package, but their own tracking says otherwise. It's like, what's the truth here? I expected more from a brand like Oh Polly. Reliable delivery and decent customer service should be a given. I just want my delivery fee refunded and some straight answers.

I just got this dress

I just got this dress and let me tell you, the beading is absolutely stunning! It's the kind of detail that catches your eye and makes you feel special. But, there's a little something that's not quite right. The dress has these double layers of fabric, and they don't really line up perfectly. It's a bit of a bummer because it means the fit isn't as smooth as you'd expect from seeing the model photos. You know that seamless look that makes everything look sleek? Yeah, it's not quite there. It's still a beautiful piece, just not as flawless as I hoped.

I was a bit worried

I was a bit worried about returning this thing I bought, so I reached out to the store. I connected with Lauren, and she was super helpful. I told her what was bothering me, and she listened carefully. She knew exactly what to do and started sorting things out quickly. It was such a relief because I thought it would take forever, but she made it all happen smoothly and in no time. Honestly, it's rare to find someone who genuinely cares and makes you feel heard. If you ever need help there, Lauren's the one to talk to. It's nice knowing there are still places where customer service actually means something.

I ordered a gadget online

I ordered a gadget online and got something totally different in the mail. At first, I was a bit annoyed, but reaching out to customer service was surprisingly smooth. After a couple of messages back and forth, they quickly sorted it out and sent me the right item. What caught me off guard, though, was they didn't ask me to send the wrong item back. Instead, they suggested I donate it, which felt really considerate and kind of unique. Coincidentally, I had just got a donation bag in the mail, so it worked out perfectly. It’s rare to see such a thoughtful approach from a company these days.

I was really looking forward

I was really looking forward to wearing this dress for a party, but it showed up two days too late, even though it was supposed to be express shipping that takes 3-4 days to Australia. I tried using a 10% discount code when I ordered, but it didn't work. At least they refunded me the discount after I reached out to them. The dress itself is nice, but now it's just sitting here, and I have to return it because the event's over. It’s a bit frustrating, but at least the customer service was decent. Just wish the timing and the discount had worked out better.

I was scratching my head

I was scratching my head over a missing order when Bailey stepped in to save the day. Turns out, I had used a different email address than the one I thought. Oops! Bailey was super quick to respond and sorted everything out for me. It was such a relief to have someone so attentive and efficient on the case. I felt like my issue really mattered, and Bailey didn't miss a beat in getting things back on track. It's nice to know there are folks who genuinely care about making things right. Big thanks to Bailey for turning what could've been a major headache into a smooth fix.

I ordered a special dress

I ordered a special dress for my daughter's prom from Oh Polly, and it was supposed to be a magical moment for her. But the package was just left out on the doorstep and disappeared. When we reached out to them, hoping they'd help sort it out, they told us to go to the police and deal with a bunch of legal stuff. It just felt like they didn’t care at all, leaving us totally stressed during such a big time for my girl. If you’re thinking about ordering something important from them, you might want to think twice. This experience left us really disappointed. #CustomerServiceFail

I ordered a couple

I ordered a couple of dresses from this UK store, and the experience was pretty smooth and quick. I had to return an item, and it was way easier than I thought it would be. The shipping cost was super affordable, which was a nice surprise. The dresses themselves? Totally worth it. The quality is just what I'd hoped for, given the price. They fit great and look even better in person. It's not every day you find a place that gets both quality and service right, but this one does. I'm already eyeing a few more items for my next order. Can't wait to shop again!

You won't believe how smooth

You won't believe how smooth my shopping experience was! Ordered a dress and it arrived super quick. When I noticed a tiny hole in the seam, I reached out to customer service. They were really easy to talk to and helped me get a refund without any hassle. The dress fit just right, but a little more room would've been nice. I get that sometimes these things happen, and if they restock, I'll definitely grab a size up. Overall, pretty happy with how things turned out, despite the small hiccup. Can't wait to shop here again!