OhPolly.com

I ordered something important

I ordered something important, and it got sent to the wrong address. It’s frustrating because I needed it quickly, so I had to buy it again. I reported this over a month ago, and despite giving all the info you asked for, I haven't heard back. This radio silence isn't cool. I really expected better communication and a quicker resolution from you guys. If you don't sort this out soon and refund me, I'll have to take things into my own hands and get my bank involved. Consider this your last chance to make things right. Please handle this swiftly.

I walked into the store

I walked into the store feeling a bit anxious because I realized I was missing an item from my last purchase. Katie and Lauren were absolute lifesavers. They jumped right in to help, and I couldn’t believe how quickly they sorted everything out. Their efficiency was incredible, making what could have been a frustrating experience so much easier. Honestly, I've dealt with customer service before, but nothing quite like this. These two went above and beyond, and it really made my day. I just want to give a big shout-out to them for their hard work. It's rare to find such dedication and helpfulness, and it didn’t go unnoticed. Thanks a ton, Katie and Lauren!

OhPolly's got some seriously stunning

OhPolly's got some seriously stunning designs, even if I do wish they had more modest options in their lineup. I'd definitely fill my closet with more if they did! The website's super easy to get around, which makes shopping a breeze. The quality of the clothes? Top-notch, every single time. Delivery's quick, which is awesome, but it’d be nicer if it didn’t come with a fee. Same goes for returns—not exactly free. It’s a small gripe though, considering how much I love their stuff. A bit more variety in styles would totally make my shopping experience even better, and I bet I’m not the only one feeling this way.

I ordered this outfit and

I ordered this outfit and was really impressed with how quickly it arrived. The packaging was neat and tidy, which was a nice touch. When I first took it out, the material felt pretty high-quality, which made me feel confident about wearing it. I wore it to a gathering, and people couldn’t stop saying how great it looked. That made me feel awesome! I'll probably order more stuff from this place, although figuring out the right size took me a bit of time. It's a minor hurdle, but totally worth it for the compliments and the feel of the fabric. Can't wait to see what else I can find!

Thea, I really appreciate your patience and kindness!

You answered my questions clearly and with real care. It's hard to find good customer support nowadays, and I felt lucky to talk to someone who really cared about my problem. Your help made things much easier and I am very grateful for your attentiveness.

Your dress designs always look amazing and creative.

Your dress designs always look amazing and creative. You never fail to surprise me with new styles, but the sizing can be a bit tricky. One dress I got in size 4 fit perfectly, then another in size 10 was too big even though the chart said it should fit. The next one in size 6 felt tight, and now the size 8 I ordered is still small on me. It would be great if the size guide was made a bit more acurate, so shopping could be easier.

Great customer support and quick answer

Great customer support and quick answer to my question about the dress coming back in stock. Very good experiance and I plan to buy the dress once it’s ready again.

I had an order that went missing during delivery

I had an order that went missing during delivery, and the moment I told the Oh Polly team, they acted fast to help and kept me informed constantly. Eleanor, Paige, and Bailey were amazing. Even though my package never arrived, I will keep buying here because of how friendly and caring these ladies were. Good customer service means a lot, and they made sure to handle my issues quick and smooth. Big thanks to everyone!!

SCAM! DISHONEST, STAY AWAY!!!

Extremely unsatisfied with my first experience purchasing from Oh Polly. On 8/20 I purchased 2 of the same dresses as I wanted them for my wedding reception (size 2 & size 4) I was in between sizes so I needed them BOTH in time by 9/15. I was notified 8/21 my dresses were shipped from the UK (I’m in the US). After waiting 4 days the tracking never updated from “awaiting carrier pick up” which means this package had never been dropped off. So I email for assistance politely asking when it would be dropped off. Jasmine responds with a screenshot of a website I cannot see the URL of showing an acceptance scan and that all is good it’s on the way! Perfect. Check back on the tracking ID they supplied me, still no change from “Awaiting Carrier Pick up”. Thinking this must be some technical error, I trust Jasmine’s response and wait patiently. On 9/29 (9 days after purchase) I receive an email “Congrats! Your new order has been placed for $163”. I never placed a second order. I review the email and it’s the SAME dress I purchased, in a size 4 (one of the sizes in my current order I’ve been waiting on). I reach out asking what is going on as I never placed a second order and additionally never received any communication that a second order was placed from Jasmine or any customer service rep. I get a response from Paige this time saying “Since your package is taking awhile at customs we’ve reshipped a replacement order free of charge!” First and foremost this struck me as completely odd as customs notoriously takes awhile. Furthermore, the status of the tracking ID NEVER even made it to customs, it was still in Oh Polly’s possession. So I respond, if this is a replacement order, then where is the other half of my order? I ordered 2 dresses (size 2 and size 4) and this “replacement” order only shows a size 4. Additionally, I visit their website and guess what is miraculously out of stock? The size 2 dress I purchased 9 days ago that was indeed IN STOCK when I purchased. Giving Paige this information and asking what actually happened to my original order has yielded silence from Oh Polly. I reached out to Jasmine as well regarding the whereabouts of my original package and no response. What a company of honesty and integrity. What I believe happened is they printed my label and never shipped my items, once I began asking where my package was, is when they decided to ship my order over a week later but now one of my items was out of stock due to them waiting 9 days after my original purchase to ship my items. So instead of being honest about the situation, they lie and say customs was just taking too long. I’ve never ever ever known a company to ship free merchandise just because customs is taking the normal amount of time. I’ve followed up with the tracking they supplied with FIC FedEx and they have confirmed they never received the package. Complete dishonesty and sketchy from and beginning. Both Jasmine and Paige’s responses were dishonest so I’m questioning the overall moral of this company if BOTH reps are trained to lie to the customer. I’ve yet to hear back still from either reps about what is going on. I will never purchase from this company again. Terrible experience with a terrible company

I bought a miniskirt for my wife a few weeks ago.

I bought a miniskirt for my wife a few weeks ago. Since we weren't familiar with Oh Poly's products, their process, or the US to UK sizing differences, we needed the patience and care from their helpful customer service team to guide us through. We were pleased with the experience and the quality of the product, so I decided to order a second miniskirt. I am sure this one will be just as enjoyable as the first. The excellent support we received throughout both purchases from Oh Poly’s great customer service team has been a nice surprise.

A quick and smooth purchase

A quick and smooth purchase, great quality material and excellent customer service, very happy with everything.

Great service overall.

Great service overall. It's not often I find good customer support, but everyone I've spoken to at Oh Polly has been kind and helped me resolve my issue fast. Thanks so much!

When I reached out via email becasue of a problem

When I reached out via email becasue of a problem, I got a reply and solution in just a few minutes. This was really great since many companies don’t respond this fast.

The service was great!

The service was great! I had a problem with my student discount, but they quickly fixed it by giving me back the difference. Their reply time was super fast, and I really valued their effectiveness in dealing with my issues. Thank you!

No Refund & Shocking customer service

NO REFUND, do not order from this company! I ordered multiple dresses to try on for my university graduation, sadly none of them suited or fitted correctly, probably due to it being my first OhPolly order and me not being familiar with their sizing. I therefore packaged up the dresses neatly and returned them to the In-Post locker, and of course was satisfied that I done everything to return them to the company safely. By the time my parcel had arrived at their warehouse they refused me a refund and sent through images of some other garments saying that I had swapped out the dresses. I had never before seen these other garments. I of course was shocked, and alerted them to the fact that the dresses must have been stolen in transit… That or more sinisterly the company is scamming people for money! I have never before worried about returning an item online, and I have never run into this issue, it has completely put me off ordering online again! Their customer service is a joke, no phone number and you receive replies from multiple people. They say they ‘investigated’ my complaint, but they can’t have been very diligent! and after two weeks still told me that I wouldn’t receive a refund, and that impossibly the parcel is my responsibility up until it reached their warehouse! How can I be responsible for a parcel no longer in my possession! I’m now having to take up the issue separately with In-Post and my bank account. Do not order from OhPolly, you’ll regret it! I can now see from other trustpilot reviews that other people have had similar issues, Absolutely appalling!

The customer support has been great

The customer support has been great, especially from Ellie B. I was feeling poorly and ended up missing the deadline for a return. I shared this with Ellie, and she extended the return for me and was very nice about it. Thank you so much, I could not affored to lose £200 right now!

My package didn’t show up, so I reached out to support

My package didn’t show up, so I reached out to support, and Kelly dealt with my issue in a very competent and considerate manner. Now, I’m eagerly awaiting my delivery since if the clothes match the level of service, they should be worth the cost. I’ve already found the mindful modal collection and would wear it forever: it’s so stylish and classy. It looks high-end and refined.

Hi, I placed an order on August 25th with order number

Hi, I placed an order on August 25th with order number OHP7790GB84732039201. I paid NIS 110 for speedy delivery, but the package still hasn't arrived in my country. I checked with the delivery company, and it's very urgent for me. I relied on the promised delivery time and it hasn't come through. Can you please let me know when I can expect the package? It’s really important to me.

The ordering went smooth, and my package arrived fast.

The ordering went smooth, and my package arrived fast. Maybe even too fast!! I didn’t actually need what I bought since the event got cancelled, but the support team was really useful in giving me a return label when the website wouldn’t show it (probably my WiFi issue).

Ordering and delivery were smooth.

Ordering and delivery were smooth. In Canada, there were some import fees that were also handled properly. I noticed what looked like a double charge on my Visa and contacted them; the response was fast and very good. It turned out that it was just VISA putting a hold on the card until the final payment was complete. I want to thank Lauren for her great and friendly help.

I recently had an issue with sizing when

I recently had an issue with sizing when I ordered a dress. It was too small, and I couldn't exchange it as they were out of stock. The quality was good, but the fit was off. Then, I mistakenly ordered the wrong size again. With my graduation coming up and a tight budget, I was worried. Thankfully, the chatbot at Oh Polly was helpful and connected me to a nice agent. They checked everything and managed to update my order for an exchange even after it had been sent. Thanks for your swift and useful help!

Speedy response and incredibly helpful.

Speedy response and incredibly helpful. Thanks Olivia for your valuable assistance and precise details. Can't wait for my dress! Best regards, Marthese from Malta

I selected the wrong address that

I selected the wrong address that I do not live at anymore and realized once I had placed my order. I submitted a ticket and was told it’s takes up to 3 days to receive a response. I was really worried about that since I had selected the 1-3day express shipping. Within a few hours oh Polly got back to me and were able to update my adress. Thank you! Much appreciated:) I’ll have the perfect dress for my special event now!

I often buy from Oh Polly, their stuff

I often buy from Oh Polly, their stuff is always good. Recently, I bought something I had to return, but I couldn't do it in time. When I contacted them, Elisha and Charlotte helped quickly. They got permission for a late return from the bosses in just 24 hours, even on a holiday weekend! Thanks again for fixing this for me x

I aciddentally ordred the wrong size

I aciddentally ordred the wrong size. I submited a request to fix the order and within an hour, I received an email from Kasia who let me know that my order was fixed! Thank you so much for your help Kasia, this is my college graduation dress, so I really appreciate your assistance!

Poppy's stock availability is really good

Poppy's stock availability is really good and their follow-up is excellent. I needed to change size and the turnaround and the ease of use to do this under a time deadline was amazing. I was helped by Lauren at customer help who made sure of this.

Oh Polly is amazing!

Oh Polly is amazing! I wore a dress for prom, got tons of compliments. Clothes are flattering, beautiful. Great company, will buy more.

Polly's customer service

Oh Polly's customer service is great! They answered my email fast, which made me less stressed. I hope they get paid well for their good work.

I'm really disappointed with the company's customer service.

I'm really disappointed with the company's customer service. My parcel ended up at the wrong address, and the proof of delivery wasn't even close to my location. I sent emails explaining the situation, but it seems like they haven't been properly read because the responses don't address my concerns at all. I needed the dress for my 30th birthday, and now I can't afford to buy another one after spending £100 on this. I'm really upset about how I've been treated and I won't be recommending Oh Polly to any of my friends.

I've been a regular shopper at

I've been a regular shopper at ohpolly.com and Bo-tee for a while now, and I've always received my orders without any issues. However, this time around, my parcel from Evri never arrived. Despite reaching out to ohpolly.com, they refused to refund me for the £88 I lost. I'm extremely disappointed with this experience and won't be shopping with them again.