Frontier Airlines

1.2

317 reseñas
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  • 1 estrellas

24%

24% de los usuarios recomiendan Frontier Airlines. Baja calificación en esta categoría

Baja calificación

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Viajes y Vacaciones

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Acerca de Frontier Airlines

Frontier Airlines (NASDAQ: ULCC), con sede en Denver, Colorado, está comprometida con su filosofía de ofrecer “tarifas bajas bien hechas”. La aerolínea opera 120 aviones de la familia A320 y cuenta con la mayor flota de A320neo de Estados Unidos. Su eficiencia se ve reforzada por la configuración de los asientos, las medidas para reducir el peso y su proceso de gestión de equipaje, lo que la convierte en una de las principales aerolíneas estadounidenses más eficientes en consumo de combustible por milla de asiento disponible. Con más de 230 nuevos aviones Airbus encargados, Frontier planea seguir ampliando sus operaciones. Su misión es ofrecer viajes asequibles por todo Estados Unidos.

Datos clave:

  • Ubicación: La sede central de la empresa se encuentra en Denver, Colorado, Estados Unidos.
  • Fundadores: Frontier Airlines fue fundada por Frederick W. “Rick” Brown, Janice Brown y Bob Schulman.
  • Fecha de fundación: La empresa se fundó en 1994.

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Calificación en otros sitios web

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    1.2

  • Better Business Bureau

    1.0

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    1.4

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  • N

    Nakita Bishop

    1 reseñas

    United States

    I was at the airport,

    I was at the airport, plenty early, thinking everything would go smoothly. But then, I hit the Frontier self-service kiosk, and it just wasn’t working. The signs everywhere screamed that asking for help might cost extra, which is just absurd! While others struggled too, there was no staff around to assist. I asked an employee from another airline, and they said the Frontier desk was already closed. I was running around, calling customer service, still on hold, when someone finally got a Frontier employee. They told me to take my checked bag through TSA, even though I'd paid $80 to avoid that. In the end, I had to toss some cherished items to make my flight. Tried getting my $80 back, but they flat-out refused. Such a frustrating experience. Avoid them if you can.

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  • J

    Josef Solomon Edelman

    1 reseñas

    United States

    I was excited to use

    I was excited to use my $150 travel credit, thinking I had a full year to plan something fun. When I spoke with the agent, they confirmed the one-year timeline, so I felt no rush. But here's the twist—turns out, the credit actually needs to be used within 90 days. I mean, who knew? It's like they keep that part a secret. I almost missed out because of it. A little heads-up would've been nice, you know? Anyway, if you've got a credit with Frontier, make sure you double-check those dates, or you might end up in a bit of a scramble like I did.

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  • D

    Derrick w

    1 reseñas

    United States

    I booked a flight with

    I booked a flight with Frontier thinking everything would be smooth sailing, but then Southwest canceled my trip to Florida more than a week before I was supposed to leave. Naturally, I thought I'd just cancel my Frontier return flight since I wouldn't need it anymore. But when I reached out to Frontier, they flat-out refused to give me a refund. All they offered was a credit, which, let's be real, probably isn't going to be useful for me anytime soon. So now, I'm just stuck and down $500 because of this whole mess. It's a real bummer, and I'm not sure I'd book with them again after this experience.

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  • s

    shallaw salah

    1 reseñas

    Ireland

    I flew with Frontier

    I flew with Frontier Airlines and, honestly, it was a bit of a letdown. The ticket price caught my eye, but it didn't end up being the bargain I hoped for. Communication wasn't great, and the extra fees added up way more than I anticipated. Boarding was kind of chaotic, and the service didn't match up to what I expected from an airline. I get that budget airlines have extra charges, but clearer communication and better customer service would really help. After this experience, I'm not sure I'd be in a rush to book with Frontier again anytime soon.

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  • C

    Casey

    1 reseñas

    United States

    Flying with this airline was

    Flying with this airline was a nightmare. Prices looked good at first, but it’s all a trap. We were supposed to leave OKC at 7:25 pm heading to Vegas, but ended up sitting on the tarmac for over an hour and a half. Apparently, they didn’t even bother to schedule our departure with air traffic control. Seriously, who does that? It was boiling inside the plane, and everyone was just stuck there, waiting. I’ve flown with other airlines and never faced anything like this. It felt like they didn’t care about their passengers at all. It’s been a frustrating experience, and I wouldn’t recommend this airline to anyone. Just steer clear and save yourself the trouble.

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  • T

    Timber Bourassa

    1 reseñas

    Spain

    I had a frustrating

    I had a frustrating experience at DIA with Frontier Airlines. They've moved their planes to ground level, and I saw them making disabled passengers and parents abandon their wheelchairs and strollers at the ramp's base. One disabled passenger even had to be carried up by someone else, which seemed really dangerous for both of them. Then, just an hour before our flight was supposed to leave, it got canceled without any explanation. The line to rebook was insane, stretching for two hours, and they didn’t have any flights available for two whole days. I ended up having to buy a last-minute ticket home, which cost me three times what my entire trip should have been.

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  • T

    Tania

    1 reseñas

    United States

    Flying with Frontier was a

    Flying with Frontier was a nightmare. All my flights with them were delayed by at least two hours, which just felt so disrespectful. It seems like delays are their norm, and honestly, they don’t communicate well or show any care for us passengers. If you’ve got somewhere important to be or just value your time, steer clear of Frontier. I tried flying with them a few times, hoping for a better experience, but it never happened. Each time was just awful. I’m done with this airline and wouldn’t suggest it to anyone. Spare yourself the hassle and frustration—pick another airline if you can.

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  • J

    Jace

    1 reseñas

    United States

    Flying with Frontier was an

    Flying with Frontier was an ordeal I won't forget anytime soon. From the moment I stepped into the airport, it felt like they were just out to squeeze every penny. I mean, charging for standard carry-ons? Really? And don't even get me started on those ridiculous bag fees. Felt like I was paying a hidden fee every step of the way. Then there were the delays. It's like they had no clue when the plane was supposed to leave. The waiting just kept dragging on and on. Honestly, with this kind of service, I wouldn't be surprised if they end up like Spirit. For me, that's the last time I'll be booking with Frontier.

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  • M

    Maria Valeria Diaz

    1 reseñas

    United States

    Booked a flight from Sacramento

    Booked a flight from Sacramento to Philly with a layover in Vegas. Thought it’d be smooth sailing, but the airline had other plans. After chilling in Vegas for four hours, ready to jet off to Philly, boom—flight got canceled. It was already 10 p.m., and I had to crash at a hotel, which set me back $160. Couldn't catch a flight back to Sacramento that night, so the next day's ticket cost me $300. Then, another $400 to finally reach Philly. They only refunded $147.13 for the canceled flight, leaving me in the lurch. Felt like I was just another number, not a valued customer. Total bummer and pretty unfair, if you ask me.

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  • E

    Emily Ronk

    1 reseñas

    United States

    You won't believe my recent

    You won't believe my recent travel adventure! My flight was delayed, which was a bummer, but the airline totally stepped up. They scrambled to get me on a new flight without charging me extra, which was such a relief. And get this—they handed me a $100 voucher for the hassle, plus a $15 voucher for food on the plane. Seriously, who does that? It totally turned my day around. The staff were super friendly and really seemed to care about making sure everything went smoothly for me. It was like they genuinely wanted me to have a good experience. I felt really taken care of, and it made my whole trip way better than expected.

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  • S

    Sydney

    1 reseñas

    United States

    Flying with Frontier was quite

    Flying with Frontier was quite the ordeal. Both my flights were delayed, making for a really frustrating trip. The outbound flight had me sitting around for 3 hours, and I had to scramble to change my plans. But that was just the start. Coming back, my flight from Philadelphia was five hours late. The staff said they couldn't help with hotel stays until I got to Las Vegas. Once there, it was chaos. I was stuck, late at night, with no help. Tried calling support, but they were no help either. They said they'd sort a hotel but never did. I ended up spending hours at the airport, then had to find my own way home. Frontier’s lack of support and surprise costs are a deal-breaker for me.

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  • M

    Michelle

    1 reseñas

    United States

    Flying with Frontier Airlines for

    Flying with Frontier Airlines for what was supposed to be a special day ended up being a complete fiasco. I booked what seemed like an affordable flight online, but it turned out to cost a whopping $1,500. The plan was to leave at 4:45, have a quick layover in Atlanta, and be home by 10:45, but that plan fell apart fast. We got on the plane, all set to go, then boom—they tell us the plane's not safe and turn us back. Things spiraled from there. They offered a ridiculous alternative: fly out at 10, hit Vegas by noon, and reach home the next day at noon. No hotel provided either. As a single mom with my daughter, this was a nightmare. For that price, I could've flown a better airline and avoided this chaos. Avoid Frontier if you value your time and sanity.

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  • j

    jazmin jones

    1 reseñas

    United States

    Flying with Frontier Airlines was

    Flying with Frontier Airlines was a real nightmare. Imagine planning everything for your trip, only to have it all tossed out because the flight got canceled last minute. It’s like they don’t care about the chaos it causes—missed meetings, missed events, just a mess. They lure you in with low prices, but once you add on all the extras like bags and seats, it’s not that cheap. And then, they can’t even stick to the schedule! It’s a gamble if your flight will even happen. Honestly, it’s not worth the stress or the hassle. For me, it's a hard pass on Frontier. I just can't recommend them if you value your time and sanity.

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  • K

    KEITH BONE

    1 reseñas

    United States

    Just got back from a

    Just got back from a trip flying Frontier between Atlanta and Philly, and honestly, it was pretty great. The flights themselves were smooth as butter, no hiccups at all. What really stood out, though, was the crew. They were super friendly and made everyone feel welcome—it's like they actually enjoy their jobs, which is kinda rare these days. I've been flying with Frontier for a while now, and they never disappoint. It's become my airline of choice, and I can't think of a single time I've had any major problems. If you haven't tried them yet, you might be missing out. For me, it's an easy 5 stars.

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  • S

    Shreema Patel

    1 reseñas

    United States

    Flying with Frontier was a

    Flying with Frontier was a total disaster. I booked my flight to get home for something super important, but instead of landing at Newark, we ended up in Washington Dulles. Frontier staff were zero help, just telling us to find our own way home. So, my husband and I ended up spending nearly $460 on a Lyft, Amtrak, and Uber. At the airport, they promised we'd get reimbursed and our flight tickets refunded. But after sending all receipts, they only gave us $100 back and some useless travel vouchers that expire in 90 days. No ticket refund either! I felt completely misled. This whole mess shattered my trust in Frontier. I can't recommend them after this experience.

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  • M

    Maroua khoualdia

    1 reseñas

    United States

    Flying with Frontier was an

    Flying with Frontier was an unexpected ordeal. Picture this: my husband and our little girl, just 4 years old, simply trying to navigate a flight, and bam—a flight attendant with zero patience swoops in. Now, we get it, safety first, but this was over the top. Instead of explaining things calmly, she barked at them to sit down, not even allowing a restroom visit. It wasn't just us; other passengers were visibly taken aback by her lack of professionalism. It's one thing to enforce rules, but respect should never take a back seat. We left the flight feeling embarrassed and uncomfortable. I genuinely hope Frontier takes a closer look at how they train their staff to treat passengers, especially families.

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  • D

    Don’t Book

    1 reseñas

    United States

    If you can, steer clear

    If you can, steer clear of Frontier. It's like they charge you for breathing! By the time you add up all the extra costs, you could've flown with an airline that actually includes a carry-on. I remember flying with Spirit, and things just seemed to run more smoothly. At the Atlanta airport, there was this gate manager who was intensely watching every bag, ready to charge anyone who didn't follow their rules perfectly. It felt like they cared more about money than helping passengers. The staff was rude, almost like they were having a bad day, and just not interested in making things easier for us travelers. Do yourself a favor and pick an airline that treats you better and includes your carry-on.

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  • D

    D B

    1 reseñas

    United States

    Flying with this airline was

    Flying with this airline was a nightmare from start to finish. We paid for seats next to each other, but when we arrived, they’d switched them. The gate staff just shrugged and told us to take it up with the ticket desk. Then, our return flight was a disaster. First, they delayed it from 11 am to 3 pm, then pushed it again to 6:30 pm. It felt like they couldn’t care less about their passengers. And the charges for everything? Ridiculous. It’s like they expect us to just deal with their mess and pay extra for the privilege. Trust me, avoid this airline at all costs if you value your time and sanity.

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  • L

    Lauren

    1 reseñas

    United States

    Flying with Frontier turned into

    Flying with Frontier turned into a nightmare. Initially thought I snagged a good deal, but boy, was I wrong. On my way back from Cincinnati to Denver, things went south real quick. My fiancé and I had no issues on the way there. We both had backpacks that fit perfectly under the seat. But the return? A whole different story. Felicia and Courtney, the staff at the gate, seemed to have a personal vendetta. They picked us out of the line for a bag check. The same backpack was suddenly "too puffy" and they slapped us with a $99 fee. Saw others with similar bags just waltzing through. Tried explaining our situation to Jariah, but she didn’t care. Felt like it was all about squeezing more money out of us. Definitely not flying Frontier again.

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  • A

    Al

    1 reseñas

    United States

    Alright, picture this: I’m all

    Alright, picture this: I’m all packed, ready to catch my early morning flight, and bam! Outta nowhere, it’s canceled. No heads-up, no reason, nothing. I'm scrambling, trying to get in touch with someone for help. Their chat? A joke. Phone lines? Nightmare. It's like their whole system’s designed to keep you in the dark. After an hour of frustration, I finally talk to someone only to hear there's no flights for days. I had to ditch an important meeting, and their genius advice? Book with another airline. Trust me, next time I’m flying, I’d pick a rowboat over them if I had to. Not going back, ever.

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  • M

    Muriat Pelia

    1 reseñas

    United States

    Flying with Frontier has been

    Flying with Frontier has been a rollercoaster, and not the fun kind. It's baffling how often they cancel flights, almost like they don't care about the people relying on them. It's frustrating when I've had crucial appointments lined up, only to scramble for alternatives because they pulled the plug on a flight last minute. It's not just annoying; it's risky. Feels like they happily take your money and then leave you stranded without a second thought. And yet, they're still operating, with no real accountability from authorities. Honestly, it's beyond frustrating. How is this even allowed to continue? Something's gotta change because, right now, it's just not fair to the passengers.

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  • K

    Keara Palmay

    1 reseñas

    United States

    I had a travel

    I had a travel fiasco with Frontier that left me pretty frustrated. So, my flight got canceled and they sent me a rebooking link. But guess what? The link was useless. All flights shown were "sold out," but when I checked directly on their site, those flights were magically available! Talk about a messed-up system. In the chaos, I ended up booking the wrong flight on their site and called customer service immediately to fix it. They wouldn’t budge on correcting the mistake or refunding anything. To add salt to the wound, the new flight was pricier than the original, and they refused to cover the difference. Everything that went wrong was on Frontier, but they just wouldn’t take any responsibility. If you're looking for an airline that has your back, you might want to skip Frontier.

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  • D

    Daria T

    1 reseñas

    United States

    Got to the airport at

    Got to the airport at 4 PM, thinking we had plenty of time. But it turned into a mess. The gate info never showed up in the Frontier app, leaving us all confused. Delays kept piling up, and the final call said the doors would shut at 7:55 PM. We scrambled to find out where to go and finally reached Gate 227 at 7:50 PM, just in the nick of time, or so we thought. The gate agent was harsh, told us the time was just an "estimate," and wouldn't let us board. We weren't alone—about 10 others were in the same boat, and the agent couldn’t care less. What a frustrating and rude experience.

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  • N

    Niraj Burde

    1 reseñas

    United States

    Frontier Airlines really threw a

    Frontier Airlines really threw a wrench in my travel plans. My flight on Friday got canceled out of the blue, and when they rescheduled me for Saturday, that one got canceled too. I lost two whole days of my trip, along with $700 on rentals. When I reached out for compensation, they weren’t having it. The way they spoke to me was shocking, like they were doing me a favor by rebooking the flight for free. Seriously? I’m a Gold member, and they acted like it didn’t matter at all. No priority, no assistance, just a big “not our problem” attitude. Their customer service is dismissive and their policies are a joke. I’ve never experienced anything like this, and I’m definitely going to let everyone know. Frontier just isn’t worth the headache.

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  • S

    Sukoluhle Chihaba

    1 reseñas

    United States

    I just can't catch a

    I just can't catch a break with Frontier Airlines. Back in October 2023, my husband and I had planned a round-trip from Dallas to California. Things went downhill fast when our flight got rescheduled multiple times, eventually to the next day. While in California, I had a serious medical emergency and ended up in the ICU for five days. My doctors gave us a note, but Frontier's staff insisted we never booked a return flight. Stuck in a wheelchair, that was the last thing I needed. We had to shell out over $1,000 for a last-minute flight on American Airlines to get home. Fast forward to July 2026, and I decided to give Frontier another shot. Big mistake. My flight got canceled at 4:00 a.m. on the day of an important meeting. I was forced to buy a pricey last-minute ticket on Southwest. My return flight? Delayed by three hours. Frontier has been nothing but a headache, and I can't recommend them to anyone.

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  • L

    Laura S.Collins

    1 reseñas

    United States

    Let me tell ya, that

    Let me tell ya, that was one nightmare of a flight experience. We were stuck on the tarmac for three and a half hours, and it only got worse from there. The flight got canceled, and dealing with the staff was a whole other headache. They were rude and totally unprofessional, like they didn’t care at all. And if you need any assistance, forget about it. No help for people with disabilities—just chaos and a hostile vibe all around. Honestly, it was the worst travel experience I’ve ever had. I can’t, in good conscience, recommend this airline to anyone. Feels like they shouldn’t even be allowed to operate.

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  • B

    Brooke

    1 reseñas

    United States

    Flying with them was a

    Flying with them was a total nightmare. The flight got delayed and then, after four long hours, they finally let us board. We sat there for another 30 minutes before they announced that they were canceling the flight. Something about avoiding more cancellations in the future? Seriously? No one offered meal vouchers or even a hotel stay, so I ended up camping out in the airport till the next flight at 7:45 a.m. It felt like they prioritized future passengers over the ones who were already stuck there. It was exhausting and incredibly frustrating. Never again with this airline!

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  • S

    Sammie C

    1 reseñas

    United States

    I had quite an

    I had quite an experience with an airline that left me beyond frustrated. It felt like I was stuck in a never-ending waiting game. After spending 6 hours at the airport, expecting updates, there was nothing but silence. When we finally boarded, I thought the ordeal was over, but then we sat on the plane for another 2 hours without a single word from the crew. It was like being left in the dark with no clue what was happening. And the seating? Absolutely cramped, even in what they call premium. Honestly, I can't see myself choosing Frontier for future travels. It was an experience I’d rather not repeat.

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  • L

    Luke McCool

    1 reseñas

    United States

    So there I was, all

    So there I was, all set for a fun trip from Dallas to Vegas, and things went south real quick. Our flight was supposed to take off at 8:35 PM, landing us in Sin City by 9:35 PM. But no, Frontier had other plans. Delay after delay with almost zero updates. It was like watching paint dry, except more frustrating. We finally got on the plane, only to sit there longer. We eventually landed around 2:18 AM—way past our bedtime. The night was wasted, and our fancy hotel suite? Totally pointless by then. What bugged me most was the lack of clarity. Frontier kept us hanging without any solid info. And hearing that the next flight didn’t even leave Dallas? Yikes. I’d rather spend more on a ticket than deal with this mess again. If you value your time and sanity, steer clear of Frontier.

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  • A

    APRIL Clark

    1 reseñas

    United States

    Flying with Frontier Airlines left

    Flying with Frontier Airlines left me with mixed feelings. While I was ready to give them a fair shot, the experience was marred by a moment I witnessed with another passenger. She was having trouble with the Frontier app, which wouldn’t let her check in. She did everything right, even had a screenshot as proof, but was met with rudeness by an employee named Nicole. Despite being shown the error, Nicole dismissed her concerns and sent her to the same line she was already in. It was frustrating to watch, especially since the tech issue wasn't her fault. Then there were the self-service kiosks. They were glitchy and only printed one bag tag when two were needed. It was a hassle. On a brighter note, another employee was patient and friendly, showing that good service is possible. Sadly, the negative parts outweighed the good. With issues like these, I’m thinking twice about booking with Frontier again. Respect and professionalism should be a given, and I hope they step up.

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